Online Flexipass change request form

Submit your online Flexipass change request

All passes have been suspended since March 16. Starting on October 26, you can choose to reactivate your Flexipass, request a credit on your account, receive a refund or keep your pass suspended temporarily.

The Vancouver Board of Parks and Recreation collects your personal information in accordance with s. 26(c) of the Freedom of Information and Protection of Privacy Act, and will use the information to reactivate your Flexipass, transfer credit to your Vancouver Recreation account or provide a refund. If you have any questions about this collection, please contact the Director, Access to Information and Privacy at 3-1-1 or privacy@vancouver.ca.

1. How would you like to change your Flexipass? *This question is required.

2. When would you like to reactivate your Flexipass? *This question is required. Flexipass reactivation can be requested for October 28th or later and will take up to five business days to be processed.
This question requires a valid date format of MM/DD/YYYY.

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Credit on account will take up to five business days to be processed.

Refunds could take three to six weeks to be processed.

2. Where did you purchase your Flexipass? *This question is required. For online purchases, please choose a recreation facility near you.

3. OneCard number You can find the OneCard number on the back of your card, under the barcode.
This question requires a valid number format.

4. First Name *This question is required.

5. Last Name *This question is required.

6. Address *This question is required.

7. City *This question is required.

8. Postal Code *This question is required.

9. Do you have a phone number? *This question is required.Your phone number will help us to find your Vancouver Recreation account. It may also be used to contact you if additional information is required for processing your request.

10. Phone number *This question is required.

10. Do you have an email address? *This question is required.Your email address will help us to find your Vancouver Recreation account. It may be used to contact you if additional information is required for processing your request. You will also receive a confirmation email when your request is submitted.

11. Email address *This question is required. This question requires a valid email address.

You have not provided a phone number/email address. Please confirm that the contact information on your Vancouver Recreation account is up-to-date to ensure your request will be processed on time. You can update your account at vanrec.ca.